We respond to all inquiries usually within 2 business days.
Account issues, billing, feature questions
talentraxapp@gmail.comUsually within 2 business days
Copyright infringement reports
talentraxapp@gmail.comResponse within 2 business days
Go to Profile → Settings → Subscription tab → Click "Cancel Subscription". Cancellation takes effect at the end of your current billing period.
Check your spam/junk folder. Magic links expire in 15 minutes. If expired, go back to login and request a new one. Ensure you're using the same email you registered with.
Free accounts are limited to 3 community messages per day. Upgrade to Pro for unlimited messaging.
Accounts are locked after 3 content violations. Contact support at talentraxapp@gmail.com with your email address. We will review your case usually within 2 business days.
You need an active Pro subscription AND at least 1 video upload credit. Go to Videos → Upload Video. Videos must be under 500MB, max 10 minutes, max 720p. Do not include copyrighted music.
Feature Boost places your video or club announcement at the top of listings for 7, 15, 21, or 30 days. Purchase from your video or announcement settings.
TalentraX is a promotional platform. We cannot mediate or guarantee communication between users. All DMs are between individual users — we have no control over response rates.
Use the Report button on their profile page. Our moderation team reviews reports usually within 2 business days. Always verify clubs through official channels before sharing personal information.